eClinicalWorks Review 2022 – Forbes Advisor

As a certified cloud-based EMR, eClinicalWorks helps physicians and nurse practitioners reform their practice, work management, clinical documentation procedures, patient engagement and revenue cycle management. It also offers various technology solutions for telehealth, population health management and interoperability.

Designed for easy documentation, improving revenue, streamlining connectivity with other healthcare organizations and providing better value-based care, eClinicalWorks claims to be the largest cloud-based EHR software in the U.S. Its integrated electronic health eXchange (eEHX) tool offers real-time access to a patient’s longitudinal health record to improve clinical decisions. Its population health management, patient engagement and revenue cycle management software tools come with different features to effectively enhance care, empower patients and support medical practices with a better billing system.

Population Health Management: The Care Management feature lets providers evaluate health for risk management and design care plans to track patient recovery. Providers can assign their care team different tasks, enroll members and use productivity tools for messaging, referral and managing reports. They can identify coding gaps for risk adjustment among patients to mindfully spend on patient care. They also get access to Medicare claims data and Patient-Centered Medical Home (PCMH) to address the challenges of value-based care.

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Patient Engagement: The Patient Portal option gives patients the ability to complete, update and fill forms, and book appointments through Open Access. This helps providers keep abreast of their patient’s health records and accept appointments without having to get on the phone or reply via emails. This in turn saves front-office staff time that can be utilized serving other patients. Its eClinicalMessenger can be used to send various reminders to patients and surveys. Imaging tests, lab results and prescription notifications can also be sent to patients. Users can gain insight into their patient population too.

Revenue Cycle Management (RCM): The Practice Management model is a self-service option to manage billing yourself. In an RCM model, eClinicalWorks takes care of billing from top to bottom. Providers can either opt for its RCM technology with alerts, work queue dashboard and performance evaluation tools or for RCM service where healthcare IT experts oversee denials and rejections management. Providers can check their claims, issue a refund and get a better idea of their collections with its comprehensive reporting and analysis tools.

Medical practices with an existing EHR can switch to eClinicalWorks with the help of its experts for free. There are different options with eClinicalWorks, even if you’re starting a new practice. It has two options for pricing.

EHR Only: For $449 per month per provider, its features include electronic medical record, patient portal, eClinicalMobile, document and referral management, eClinicalMessenger, eClinicalWorks P2P, eBO view and registry reporting, meaning use dashboard and ePrescribing and formulary checking.

EHR with Practice Management: For $599 per month per provider, it includes everything that its EHR-only option has with two extra features—practice management and billing implementation services.

Both plans cover 24×7 support, disaster recovery services, private cloud hosting, maintenance and unlimited free webinars and videos. It also offers RCM as a stand-alone service where it takes 2.9% of your collections. Some notable features are preventive claim edits, claim creation and processing, denials and rejections management, and appeals at all levels.

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