Freshdesk and Zendesk offer pricing structures and plans. Freshdesk offers four different plans for its support desk software: Free, Growth, Pro and Enterprise. The Free plan is free for up to 10 agents and includes ticketing from email and social, a knowledge base, dispatch rules and trend reports. The Enterprise plan includes advanced features such as skill-based routing, audit logs and bot sessions.
Zendesk has bare-bones Foundational Support plans starting at $19 per month. The least expensive plan includes email and social ticketing, prebuilt integrations and built-in analytics.
The next tier of plans are the Suite Plans, which include the Suite Team, Suite Growth and Suite Professional plans. The Growth and Professional plans both offer multiple help centers, advanced API limits, customizable tickets and multilingual support.
Zendesk also offers two additional plans specifically geared toward enterprise businesses. These offer the highest amounts of customization and data sharing. While Zendesk does not offer a free plan, it offers 30-day free trials for every plan besides its highest-paying enterprise plan.